Cisco TelePresence Touch Panel Stuck in Downloading Software


Issue: Cisco TelePresence touch panel stuck in downloading software after system boots up.

TelePresence Touch Panel stuck in downloading software

Platform: Any Cisco TelePresence endpoints that support touch Panel.

Findings: I didn’t really find out what causes the Cisco TelePresence Touch Panel stuck in downloading software after systems boots up. I have tried three ways in resolving this issue and they are ordered in preference below:

1. Reboot the Cisco TelePresence endpoint.
– Most of the times this issue is resolved after power cycle.
2. Factory reset the TelePresence Touch Panel.
– If the first option didn’t fix the issue, try the factory reset option. Steps provided.

> Hold exclamation (!) button for 10 seconds until it lights up.
> Release exclamation (!) button.
> Press mute button twice (it will light up).

3. Upgrade to newer release.
– Last resort! Make sure you have CCO account and a valid contract t before you can access the software off Cisco site and upgrade to newer release. If your version is TC5 and like to upgrade to TC7, you need a release TC7 key otherwise you can’t upgrade. Other option is stay on TC5 and upgrade to latest minor version (e.g. TC5.1.13).

Rejohn Cuares

He is Network Engineer working in one of the Managed Service Providers in Brisbane, Australia. His role as an engineer spans across multiple technologies like Unified Communications, Security, Wireless and Routing/Switching. He loves learning new things that makes his job fun and interesting.

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