Group Pickup on Call Hunt Group

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Issue: Phones can’t pickup any calls on a phone that is member of a call hunt group.There is no parameter enabling this basic feature under enterprise parameters, service parameters and hunt pilot.

Platform: This is only applicable on Cisco Unified Call Manager versions 7.x to 8.x.

1. Login to Cisco Unified Call Manager.
2. Go to System > Enterprise Parameters > Locate Cisco Support Use and put this string CSCsb42763 there.

Cisco Support Use parameter under CUCM's enterprise parameters.

3. Commit the change by pressing the Save button.
4. Go to Call Routing > Route/Hunt > Hunt Pilot > select the appropriate hunt pilot number.
5. Call Pickup Group option is now available under Hunt Forward Settings.

Call Pickup Group under Hunt Pilot.

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