Application pyfcgid Crash

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Issue: Access to Fortigate 100D web administration (GUI) wasn’t working properly. For instance, access to web filter was intermittently accessible.

Platform: Fortinet Fortigate 100D using FortiOS 5.2.

Solution: This issue started to happen when I used Fortiview and drill down to session logs. Then it generated this error message stating the application pyfcgid crash. I lodged a support case to Fortinet TAC and they said this a bug. The only solution for now is to reload the Fortigate.

Update: This issue has been fixed in FortiOS 5.2.1.

589: 2014-07-29 16:31:16 <29981> firmware FortiGate-100D v5.02.0,build0589b589,140613 (GA) (Release)
590: 2014-07-29 16:31:16 <29981> application pyfcgid
591: 2014-07-29 16:31:16 <29981> *** signal 11 (Segmentation fault) received ***
592: 2014-07-29 16:31:16 <29981> Register dump:
593: 2014-07-29 16:31:16 <29981> RAX: 0000000000000004   RBX: 0000000004b1e488
594: 2014-07-29 16:31:16 <29981> RCX: 0000000000000000   RDX: 0000000000000000
595: 2014-07-29 16:31:16 <29981> R8:  0000000000000000   R9:  0000000000000001
596: 2014-07-29 16:31:16 <29981> R10: 0000000000000000   R11: 0000000000000283
597: 2014-07-29 16:31:16 <29981> R12: 0000000004b91e40   R13: 0000000004b1e848
598: 2014-07-29 16:31:16 <29981> R14: 0000000000a5e510   R15: 0000000003363920
599: 2014-07-29 16:31:16 <29981> RSI: 0000000002697070   RDI: 0000000003363920
600: 2014-07-29 16:31:16 <29981> RBP: 0000007fbfffbbf0   RSP: 0000007fbfffbba0
601: 2014-07-29 16:31:16 <29981> RIP: 0000000000979536   EFLAGS: 0000000000010217
602: 2014-07-29 16:31:16 <29981> CS:  0033   FS: 0000   GS: 0000
603: 2014-07-29 16:31:16 <29981> Trap: 000000000000000e   Error: 0000000000000004
604: 2014-07-29 16:31:16 <29981> OldMask: 0000000000000000
605: 2014-07-29 16:31:16 <29981> CR2: 0000000000000008
606: 2014-07-29 16:31:16 <29981> Backtrace:
607: 2014-07-29 16:31:16 <29981> [0x00979536] => /bin/pyfcgid  
608: 2014-07-29 16:31:16 <29981> [0x009ae6f5] => /bin/pyfcgid  
609: 2014-07-29 16:31:16 <29981> [0x00a50d83] => /bin/pyfcgid  
610: 2014-07-29 16:31:16 <29981> [0x00a532f3] => /bin/pyfcgid  
611: 2014-07-29 16:31:16 <29981> [0x00a70421] => /bin/pyfcgid  
612: 2014-07-29 16:31:16 <29981> [0x00a2754f] => /bin/pyfcgid  
613: 2014-07-29 16:31:16 <29981> [0x00aaffcc] => /bin/pyfcgid  
614: 2014-07-29 16:31:16 <29981> [0x00ab3999] => /bin/pyfcgid  
615: 2014-07-29 16:31:16 <29981> [0x00a4c8e1] => /bin/pyfcgid  
616: 2014-07-29 16:31:16 <29981> [0x00a2754f] => /bin/pyfcgid  
617: 2014-07-29 16:31:16 <29981> [0x00aafa66] => /bin/pyfcgid  
618: 2014-07-29 16:31:16 <29981> [0x00ab2d20] => /bin/pyfcgid  
619: 2014-07-29 16:31:16 <29981> [0x00ab3999] => /bin/pyfcgid  
620: 2014-07-29 16:31:16 <29981> [0x00a4c806] => /bin/pyfcgid  
621: 2014-07-29 16:31:16 <29981> [0x00a2754f] => /bin/pyfcgid  
622: 2014-07-29 16:31:16 <29981> [0x00a36458] => /bin/pyfcgid  
623: 2014-07-29 16:31:16 <29981> [0x00a2754f] => /bin/pyfcgid  
624: 2014-07-29 16:31:16 <29981> [0x00a7a21f] => /bin/pyfcgid  
625: 2014-07-29 16:31:16 <29981> [0x00a2754f] => /bin/pyfcgid  
626: 2014-07-29 16:31:16 <29981> [0x00aaffcc] => /bin/pyfcgid  
627: 2014-07-29 16:31:16 <29981> [0x00ab3999] => /bin/pyfcgid  
628: 2014-07-29 16:31:16 <29981> [0x00ab2c7d] => /bin/pyfcgid  
629: 2014-07-29 16:31:16 <29981> [0x00ab2d20] => /bin/pyfcgid  
630: 2014-07-29 16:31:16 <29981> [0x00ab2d20] => /bin/pyfcgid  
631: 2014-07-29 16:31:16 <29981> [0x00ab2d20] => /bin/pyfcgid  
632: 2014-07-29 16:31:16 <29981> [0x00ab2d20] => /bin/pyfcgid  
633: 2014-07-29 16:31:16 <29981> [0x00ab2d20] => /bin/pyfcgid  
634: 2014-07-29 16:31:16 <29981> [0x00ab2d20] => /bin/pyfcgid  
635: 2014-07-29 16:31:16 <29981> [0x00ab2d20] => /bin/pyfcgid  
636: 2014-07-29 16:31:16 <29981> [0x00ab3999] => /bin/pyfcgid  
637: 2014-07-29 16:31:16 <29981> [0x00a4c806] => /bin/pyfcgid  
638: 2014-07-29 16:31:16 <29981> [0x00a2754f] => /bin/pyfcgid  
639: 2014-07-29 16:31:16 <29981> [0x00a36458] => /bin/pyfcgid  
640: 2014-07-29 16:31:16 <29981> [0x00a2754f] => /bin/pyfcgid  
641: 2014-07-29 16:31:16 <29981> [0x00aaffcc] => /bin/pyfcgid  
642: 2014-07-29 16:31:16 <29981> [0x00ab2d20] => /bin/pyfcgid  
643: 2014-07-29 16:31:16 <29981> [0x00ab3999] => /bin/pyfcgid  
644: 2014-07-29 16:31:16 <29981> [0x00ab2c7d] => /bin/pyfcgid  
645: 2014-07-29 16:31:16 <29981> [0x00ab3999] => /bin/pyfcgid  
646: 2014-07-29 16:31:16 <29981> [0x00a4c8e1] => /bin/pyfcgid  
647: 2014-07-29 16:31:16 <29981> [0x00a2754f] => /bin/pyfcgid  
648: 2014-07-29 16:31:16 <29981> [0x00aafa66] => /bin/pyfcgid  
649: 2014-07-29 16:31:16 <29981> [0x00ab3999] => /bin/pyfcgid  
650: 2014-07-29 16:31:16 <29981> [0x00a4c8e1] => /bin/pyfcgid  
651: 2014-07-29 16:31:16 <29981> [0x00a2754f] => /bin/pyfcgid  
652: 2014-07-29 16:31:16 <29981> [0x00aafa66] => /bin/pyfcgid  
653: 2014-07-29 16:31:16 <29981> [0x00ab2d20] => /bin/pyfcgid  
654: 2014-07-29 16:31:16 <29981> [0x00ab2d20] => /bin/pyfcgid  
655: 2014-07-29 16:31:16 <29981> [0x00ab3999] => /bin/pyfcgid  
656: 2014-07-29 16:31:16 <29981> [0x00ab2c7d] => /bin/pyfcgid  
657: 2014-07-29 16:31:16 <29981> [0x00ab3999] => /bin/pyfcgid  
658: 2014-07-29 16:31:16 <29981> [0x00aadf76] => /bin/pyfcgid  
659: 2014-07-29 16:31:16 <29981> [0x00ad05cb] => /bin/pyfcgid  
660: 2014-07-29 16:31:16 <29981> [0x00ad053a] => /bin/pyfcgid  
661: 2014-07-29 16:31:16 <29981> [0x00acf611] => /bin/pyfcgid  
662: 2014-07-29 16:31:16 <29981> [0x00a0d84c] => /bin/pyfcgid  
663: 2014-07-29 16:31:16 <29981> [0x0078bb75] => /bin/pyfcgid  
664: 2014-07-29 16:31:16 <29981> [0x0043ced0] => /bin/pyfcgid  
665: 2014-07-29 16:31:16 <29981> [0x0043c9ab] => /bin/pyfcgid  
666: 2014-07-29 16:31:16 <29981> [0x0043ac35] => /bin/pyfcgid  
667: 2014-07-29 16:31:16 <29981> [0x0043c5e6] => /bin/pyfcgid  
668: 2014-07-29 16:31:16 <29981> [0x0043a1c1] => /bin/pyfcgid  
669: 2014-07-29 16:31:16 <29981> [0x2a95c3f475] => ../lib/libc.so.6 (__libc_start_main+0x000000f5) 
670: 2014-07-29 16:31:16 liboffset 00021475
671: 2014-07-29 16:31:16 <29981> [0x0043a269] => /bin/pyfcgid  

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